To apply, you need to fill out an application form and provide proof of your income and family size. We define family as the head of the household, their spouse, and dependent children. Examples of accepted documents for income proof include tax forms, pay stubs, or letters from your employer. If you're self-employed, you'll need to provide information about your business income and expenses. In special circumstances, like if you're homeless, you may be able to provide a signed statement instead of written verification.

Once you're approved for the program, you'll receive a written notice by email with the percentage of the discount you qualify for. If you're not approved for a 100% discount or if your application is denied, you'll need to make payment arrangements with us. You can reapply after 12 months or if there's a significant change in your family income.

If you have trouble paying for our services and you refuse to pay or leave without paying, we will contact you in writing about your payment obligations. We may offer a payment plan or refer you for collections if you don't make an effort to pay or respond within 60 days.

We value your privacy and keep all information related to the Sliding Fee Discount Program confidential in an electronic file.

We hope that our sliding scale fee policy makes our services more accessible to people in our community. If you have any questions or concerns, please don't hesitate to contact us.